Here we answer the
Frequent questions
Do you have exchanges and returns?
Clear! For your greater purchase security, we assure you that any problem with your product can be resolved. Within the first 3 calendar days the appeal must be made by mail or Whatsapp and approved. For more information see Return Policies
How much is the shipping?
We have shipments to the entire Mexican Republic.
National standard shipping 5-7 business days $99
National express shipping 3-5 business days $135
Standard local shipping 5-7 business days $75
National express shipping 3-5 business days $89
When is my Okana going to arrive?
Our shipping process may vary depending;
If we have it available in inventory, it takes 1 day to prepare and then it is sent to the parcel the next day. (The shipping process to your home depends on the type of shipping paid)
If we do not have it in inventory, it takes approximately 3 days to prepare and the same packaging process is done.
Do you have shipments outside of Mexico?
No, at the moment we are still in the process of improving our shipping chain to have greater coverage.